Constituent Services Representative

SUMMARY:

This position acts as a liaison to federal, district, and local agencies for the Congressman and constituents and answers casework correspondence and verbal communications with constituents.

ESSENTIAL JOB FUNCTIONS:

CASEWORK

o Acts as the representative for the Congressman within his or her area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison with federal, district, and local agencies;

o Handles casework assignments

o Screens and refers cases, when appropriate, to other district offices;

o Assesses casework for problems requiring legislative action and makes recommendations to the Casework manager and District Director

o Logs in all incoming and outgoing mail and incoming telephone calls relating to casework;

o Continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner;

o Maintains up-to-date files on all cases and categories of information of importance to the office;

o Meets attendance requirements as established by the office;

o Maintains a good working relationship with the Congressman, staff, and constituents;

o Accepts performance-based criticism and direction;

o Works well under pressure and handles stress

EDUCATION QUALIFICATIONS:

o A bachelor’s degree in a closely related field is preferred, but not required.

SKILLS AND KNOWLEDGE REQUIRED:

o Strong oral and written communication skills;

o Knowledge of all issues and events in the district in which the Congressman is involved;

o Professional telephone manner;

o Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner.

o Ability to work cooperatively and courteously with others;

o Thoroughness and careful attention to detail;

o Ability to exercise discretion and independent judgment in fulfillment of casework responsibilities;

o Knowledge of office policies, practices, and procedures; and

o Knowledge of office computer applications.

WORKING CONDITIONS:

o Work is mainly performed in an office environment during regular business hours; and

o Some nights and weekends may be required.

Contacts:
Mckenzie Braddock
mckenzie.braddock@mail.house.gov

Michael Dean
michael.dean@mail.house.gov